Terms and Conditions

 

These Terms & Conditions form part of the Contract between Your Events Group and the Client and apply to the Services specified on the Booking Form.

 

Clients should read these Terms & Conditions carefully before confirming a booking.

 

Version: 3.0

 

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1. DEFINITIONS

 

1.1 “Company”, “we”, “us” or “our” means Your Events Group, including any trading names operated by Your Events Group where applicable.

 

1.2 “Client”, “you” or “your” means the person, company, organisation or other party making the booking.

 

1.3 “Booking Form” means the written booking confirmation supplied by the Company setting out the Event date, Venue, Services, timings, prices and other agreed information.

 

1.4 “Contract” means the agreement between the Client and the Company comprising the Booking Form, these Terms & Conditions and any subsequent written variations.

 

1.5 “Event” means the wedding, celebration, party, corporate event, public event or other occasion for which the Company has been booked.

 

1.6 “Venue” means the premises, land or other location at which the Event takes place.

 

1.7 “Services” means any services supplied by the Company, including mobile bar services, catering, venue styling, draping, lighting, sound, welcome drinks, toast drinks, equipment hire, event management and other Event services.

 

1.8 “Equipment” means any property owned, hired or supplied by the Company in connection with the Event.

 

1.9 “Free Bar Service” means a mobile bar service provided without a separate hire charge to the Client, normally on the basis that the Company receives the revenue from drinks sold at the Event.

 

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2. FORMATION OF THE CONTRACT

 

2.1 The Company will normally issue a Booking Form setting out the principal details of the booking.

 

2.2 Unless the Company agrees otherwise in writing, a booking will normally be confirmed when:

 

a) The Client signs or otherwise expressly accepts the Booking Form; and

b) Any required deposit has been received.

 

2.3 The Company may, at its discretion, confirm a booking without requiring a deposit. Where the Company confirms in writing that no deposit is required, the absence of a deposit does not prevent a Contract being formed.

 

2.4 The Company may also expressly confirm a booking in writing before receiving a signed Booking Form. In such circumstances, the written confirmation, Booking Form and these Terms & Conditions will together evidence the Contract.

 

2.5 Where the Client has been supplied with the Booking Form and these Terms & Conditions and subsequently pays the requested booking deposit, that payment will be treated as clear evidence of the Client’s intention to proceed with the booking.

 

2.6 Where clause 2.5 applies but the Client has not returned a signed Booking Form, the Client will retain the applicable 14-day cooling-off period. If the Client does not cancel within that period, the Booking Form will thereafter be treated as accepted by the Client and the Contract will continue on that basis.

 

2.7 The provisions of clauses 2.3 to 2.6 are intended to provide flexibility for corporate, commercial and other bookings where the Company has expressly agreed alternative booking arrangements.

 

2.8 No member of staff may materially vary the Contract verbally. Material variations must be confirmed in writing by the Company.

 

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3. QUOTATIONS, PRICES & PAYMENT

 

3.1 Unless otherwise stated, quotations remain valid for 14 days and are subject to availability until the booking is confirmed.

 

3.2 Prices will be shown on the Booking Form, quotation or invoice.

 

3.3 Any required deposit and payment schedule will be specified on the Booking Form or invoice.

 

3.4 Unless otherwise agreed in writing, all invoices must be paid by the due date shown.

 

3.5 Where a final balance remains unpaid after its due date, the Company may suspend preparation or performance of the Services after giving the Client a reasonable opportunity to make payment.

 

3.6 Additional Services, stock, equipment, labour or Event requirements requested after confirmation may incur additional charges.

 

3.7 Prices may only be changed after booking where the Client requests a change, additional Services become necessary because of information supplied by the Client, or another contractual provision expressly permits the charge.

 

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4. DEPOSITS & SECURITY DEPOSITS

 

4.1 The Company may require a booking deposit, security deposit or both.

 

4.2 The amount and purpose of any deposit will be stated on the Booking Form or invoice.

 

4.3 A security deposit may be used against properly evidenced sums owed by the Client arising from:

 

a) Loss of or damage to Company Equipment;

b) Unpaid Client-authorised bar tabs or charges;

c) Additional costs caused by a material breach of the Contract;

d) Additional cleaning or waste charges properly payable under the Contract; or

e) Other sums expressly stated to be recoverable from the security deposit.

 

4.4 Where no deduction is required, a refundable security deposit will normally be returned within 30 days following the Event and completion of any necessary inspection.

 

4.5 Where a deduction is made, the Company will provide reasonable information explaining the deduction.

 

4.6 The Client remains responsible for any properly due amount exceeding the value of the security deposit.

 

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5. 14-DAY COOLING-OFF PERIOD

 

5.1 Where applicable, the Client will have a 14-day cooling-off period beginning on the day after the Contract is entered into.

 

5.2 The Client may cancel during this period by giving the Company a clear written statement that they wish to cancel.

 

5.3 Where the Client has expressly requested that the Company begins providing Services during the cooling-off period, the Client may be required to pay the reasonable value of Services already provided and non-recoverable costs properly incurred at their request, where permitted by law.

 

5.4 Nothing in these Terms reduces any statutory cancellation rights available to a consumer.

 

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6. EVENT & VENUE INFORMATION

 

6.1 The Client must provide accurate information concerning the Event, including the Venue, expected guest numbers, Event type, timings and Services required.

 

6.2 The Client must promptly notify the Company of any material change.

 

6.3 The Company may request further information from the Client or Venue where reasonably necessary to plan and safely deliver the Services.

 

6.4 The Company may conduct a site visit or request photographs, plans, measurements or Venue information before the Event.

 

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7. ACCESS, LOADING & PARKING

 

7.1 The Client must ensure that the Company has safe and reasonable access to the Venue at the agreed times.

 

7.2 The Client must disclose before booking any significant access restriction, including:

 

a) Stairs;

b) Lift-only access;

c) Narrow doors or corridors;

d) Restricted loading areas;

e) Parking restrictions;

f) Height or weight restrictions;

g) Off-road access;

h) An unloading distance exceeding approximately 25 metres from the working area;

i) Restricted set-up or collection times; or

j) Any other restriction likely to materially affect delivery or operation.

 

7.3 The Client is responsible for obtaining any Venue permission, parking permit or loading authority specifically required for the Company to access the Venue, unless otherwise agreed.

 

7.4 Where undisclosed access restrictions result in additional labour, parking, waiting time or other unavoidable costs, the reasonable additional cost may be charged to the Client.

 

7.5 If the Company cannot safely access the Venue because of an undisclosed restriction, the Company may modify or decline the affected Service.

 

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8. SET-UP, EVENT & OPERATING TIMES

 

8.1 The principal operating times will be shown on the Booking Form.

 

8.2 The Company requires sufficient time before and after the Event to deliver, install, prepare, dismantle and remove Equipment.

 

8.3 Set-up and collection arrangements may be agreed directly with the Venue.

 

8.4 Requests to change Event or operating times must be made as early as reasonably possible and are subject to staff availability, licensing requirements and Venue restrictions.

 

8.5 Additional operating hours or significant delays caused by the Client or Venue may incur reasonable additional charges.

 

8.6 The Company may cease a Service earlier than originally anticipated where continuing would be unlawful, unsafe or impossible due to circumstances outside the Company’s reasonable control.

 

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9. MOBILE BAR SERVICES

 

9.1 Where a mobile bar is booked, the Company will provide the bar service described on the Booking Form.

 

9.2 Unless expressly agreed otherwise, the Company will supply the alcoholic and non-alcoholic drinks available for consumption at an Event where the Company operates its bar.

 

9.3 The Company determines its standard product range, brands, measures and selling prices.

 

9.4 Specific products may be requested by the Client but remain subject to availability, commercial viability and reasonable notice.

 

9.5 The Company will endeavour to carry adequate stock based on the guest numbers and information supplied by the Client but does not guarantee that every product will remain available throughout the Event.

 

9.6 Where guest numbers materially exceed those declared by the Client, the Company cannot guarantee stock levels or service capacity for the additional guests.

 

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10. EXCLUSIVE DRINKS SUPPLY

 

10.1 Unless the Company expressly agrees otherwise in writing before the Event, Your Events Group must be the sole supplier of all alcoholic and non-alcoholic drinks intended for consumption at the Event where the Company provides a Free Bar Service.

 

10.2 The Client must not bring, supply, distribute or arrange for another person or supplier to provide drinks for consumption at the Event without prior written agreement from the Company.

 

10.3 The Client must take reasonable steps to ensure that guests do not bring their own alcoholic or non-alcoholic drinks onto the Event premises for consumption.

 

10.4 This restriction includes, but is not limited to:

 

a) Alcohol brought by guests;

b) Alcohol stored in vehicles and brought into the Event;

c) Spirits, wine, beer, cider or other drinks supplied from private stocks;

d) Drinks purchased elsewhere and brought onto the premises;

e) Alcohol supplied from hotel rooms, accommodation or other areas for consumption within the Event; and

f) Drinks supplied by another caterer, Venue or third party without prior written agreement.

 

10.5 Ordinary drinking water and drinks required for genuine medical or infant needs are excluded from this restriction.

 

10.6 The Company may agree in writing to specific exceptions. 

 

10.7 Any agreed exception must be recorded in writing and may be subject to reasonable conditions or additional charges.

 

10.8 The exclusive supply requirement is a material term of a Free Bar Service because the Company provides staff, Equipment, transport, licensing administration, stock and associated Services on the expectation of receiving the Event’s drinks trade.

 

10.9 If unauthorised outside drinks are discovered, the Company may reasonably require those drinks to be removed from the Event area or cease being consumed.

 

10.10 A serious or repeated breach may constitute a material breach of the Contract and may affect discounts, deposits and other commercial arrangements as expressly provided elsewhere in these Terms.

 

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11. GUEST NUMBERS & UNDER-ATTENDANCE

 

11.1 The expected and, where applicable, minimum guest numbers will be stated on the Booking Form.

 

11.2 Unless otherwise agreed, Free Bar Services are ordinarily priced and accepted on the basis of the minimum adult attendance specified on the Booking Form.

 

11.3 The Client must notify the Company as soon as reasonably practicable if expected attendance materially changes.

 

11.4 Where an Event is severely under-attended compared with the agreed minimum or declared attendance, the commercial basis on which a Free Bar Service or associated discount was offered may no longer exist.

 

11.5 In those circumstances, the Company may apply the provisions relating to promotional discounts in Section 12.

 

11.6 The Company may reasonably reduce bar staffing or close a Free Bar Service earlier where attendance has fallen to a level at which continued operation is commercially unreasonable, provided this can be done consistently with the Booking Form, Venue arrangements and circumstances of the Event.

 

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12. UP TO 50% DISCOUNT ON ADDITIONAL SERVICES

 

12.1 Where a Client books a qualifying Free Bar Service, the Company may offer a promotional discount of up to 50% on selected additional Services.

 

12.2 Eligible Services may include, but are not limited to:

 

a) Catering;

b) BBQ services;

c) Buffets;

d) Draping;

e) Lighting;

f) Sound;

g) Welcome or toast drink arrangements;

h) Venue styling; and

i) Other Event extras specified by the Company.

 

12.3 The Booking Form or quotation will identify the Services receiving the discount and the amount of discount applied.

 

12.4 The discount is offered because the Client has booked a qualifying Free Bar Service and the Company reasonably expects to receive the drinks trade from an Event of the agreed size and duration.

 

12.5 The discount is therefore conditional upon the Client complying with the material conditions of the Free Bar Service.

 

12.6 The Company may withdraw all or part of the promotional discount where:

 

a) The Event is severely under-attended against the minimum or agreed guest numbers;

b) The Client materially reduces the Event duration or bar operating period;

c) The Client, guests or another supplier bring or supply unauthorised drinks in material breach of Section 10;

d) The Client engages another drinks supplier without the Company’s written agreement;

e) The Client prevents the Company from providing the agreed Free Bar Service; or

f) The Client commits another material breach which substantially undermines the commercial basis on which the discount was granted.

 

12.7 Where the discount is withdrawn, the Company may invoice the Client for the difference between the discounted amount already charged and the normal price of the affected Services, up to the value of the discount originally granted.

 

12.8 For example, where a Service normally costing £1,000 is supplied for £500 under the 50% promotional offer and the qualifying conditions are materially breached, the Company may invoice up to the remaining £500.

 

12.9 The Company will act reasonably when deciding whether a breach justifies withdrawal of the discount and will take account of the seriousness and effect of the breach.

 

12.10 This provision is intended to withdraw a conditional promotional discount where its qualifying basis has failed; it is not intended to operate as a penalty or permit the Company to recover more than the undiscounted price of the Services.

 

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13. LICENSING

 

13.1 The Company will only sell or supply alcohol where the relevant licensable activity is properly authorised.

 

13.2 Where an existing premises licence covers the Event, the Company will operate within the applicable licence conditions and lawful operating requirements.

 

13.3 Where appropriate, the Company may arrange a Temporary Event Notice (“TEN”) for the Event.

 

13.4 The Client must provide all information reasonably required for a TEN or other licensing arrangement in sufficient time.

 

13.5 Any statutory TEN application fee or other agreed licensing cost may be charged to the Client or deducted from an agreed deposit where the Booking Form permits this.

 

13.6 If the relevant licensing authority, police, environmental health authority or other competent authority imposes conditions, restrictions or requirements, the Company must comply with them.

 

13.7 Where an Event cannot lawfully proceed because necessary licensing permission is refused despite a proper and timely application, the parties will discuss reasonable alternatives. Any refund or adjustment will take account of Services already provided and non-recoverable costs, subject to the Client’s statutory rights.

 

13.8 Where alcohol is sold under a premises licence, the Company will comply with the applicable premises-licensing arrangements and authorisations.

 

13.9 Where alcohol is sold under a TEN, the Company will comply with the TEN and applicable provisions of the Licensing Act 2003.

 

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14. RESPONSIBLE ALCOHOL SERVICE

 

14.1 The Company operates its bars in accordance with the Licensing Act 2003 and applicable licensing conditions.

 

14.2 The Company may operate a Challenge 25 age-verification policy.

 

14.3 Anyone who appears under 25 may be required to provide acceptable proof of age before alcohol is supplied.

 

14.4 The Company may refuse alcohol where staff reasonably believe that a person:

 

a) Is under 18;

b) Cannot provide satisfactory proof of age where requested;

c) Is drunk;

d) Is attempting to obtain alcohol for a person under 18;

e) Is behaving aggressively, abusively or unsafely; or

f) Should otherwise be refused service to comply with the law or applicable licence conditions.

 

14.5 A refusal of service made for licensing or safety reasons is final. Neither the Client nor a guest may require a member of staff to make a sale which that member of staff reasonably believes would be unlawful.

 

14.6 The Company may refuse further service to an individual without closing the entire bar.

 

14.7 Serious licensing concerns may result in suspension or closure of the bar where reasonably necessary to protect the licence, staff, guests or public.

 

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15. BAR STOCK, PRICES & PAYMENTS

 

15.1 The Company will determine the stock carried at the Event, taking account of expected guest numbers, Event type and reasonable Client requests.

 

15.2 All stock is subject to availability.

 

15.3 The Company may substitute a product with a reasonably comparable alternative where necessary.

 

15.4 Bar prices remain the decision of the Company unless a particular price arrangement has been agreed in writing.

 

15.5 Prices will be made reasonably clear to customers.

 

15.6 The Company may accept cash, card or other payment methods at its discretion.

 

15.7 Any Client-funded tab, prepaid bar or drinks allowance will operate according to the limit agreed in writing.

 

15.8 The Client is responsible for any Client-authorised tab remaining unpaid at the end of the Event.

 

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16. CATERING SERVICES

 

16.1 Catering will be provided in accordance with the menu, package or specification agreed with the Client.

 

16.2 Final guest numbers for catering must be supplied by the deadline stated on the Booking Form or otherwise agreed in writing.

 

16.3 Once final catering numbers have been confirmed and ingredients, staff or preparation committed, reductions in guest numbers may not result in a reduction in price.

 

16.4 Significant increases remain subject to availability and may incur additional charges.

 

16.5 Menus may occasionally require reasonable substitution because of ingredient availability or circumstances outside the Company’s control.

 

16.6 Where practicable, the Company will discuss significant substitutions with the Client.

 

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17. ALLERGIES & DIETARY REQUIREMENTS

 

17.1 The Client must notify the Company in writing of known allergies and dietary requirements by the deadline requested by the Company.

 

17.2 The Client is responsible for providing accurate information received from their guests.

 

17.3 The Company will provide allergen information and take reasonable precautions in accordance with applicable food law and its food-safety procedures.

 

17.4 Where food is prepared in an environment handling multiple allergens, the Company cannot guarantee the complete absence of traces of an allergen unless expressly confirmed in writing.

 

17.5 Guests with a serious allergy should identify themselves to catering staff before consuming food where reasonably practicable.

 

17.6 The Company may decline a dietary request where it cannot safely or reasonably accommodate it.

 

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18. FOOD SAFETY

 

18.1 The Company will prepare, transport, store and serve food in accordance with applicable food-safety requirements.

 

18.2 Hot and chilled foods may be subject to controlled service periods for food-safety reasons.

 

18.3 Food should not be retained, reheated or consumed after the Company has advised that it should be discarded.

 

18.4 Where the Client or guests remove food from the Company’s control contrary to food-safety advice, the Company cannot accept responsibility for subsequent storage, handling or consumption.

 

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19. EQUIPMENT & HIRE ITEMS

 

19.1 All Equipment supplied on a hire basis remains the property of the Company.

 

19.2 The Client and guests must not move, dismantle, alter, climb upon, misuse or remove Equipment without permission.

 

19.3 Equipment includes bars, refrigeration, catering Equipment, draping, lighting, sound Equipment, tables, decorative items, glassware and any other Company property.

 

19.4 The Client must take reasonable steps to protect Company Equipment from theft, deliberate damage and misuse while it is present at the Event.

 

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20. LOSS, DAMAGE & BREAKAGES

 

20.1 The Client may be responsible for loss of or damage to Company Equipment caused by the Client, their guests or persons under their control.

 

20.2 Fair wear and tear is excluded.

 

20.3 Where Equipment can reasonably be repaired, the Company may charge the reasonable repair, parts, specialist cleaning and associated labour costs.

 

20.4 Where Equipment is lost, stolen, destroyed or damaged beyond economical repair, the Company may charge the reasonable replacement cost of an equivalent item.

 

20.5 Damage may include burns, staining, breakages, deliberate damage, unauthorised alterations, misuse or removal from the Venue.

 

20.6 The Company will provide reasonable evidence of significant damage and the amount claimed.

 

20.7 Nothing in this section makes the Client responsible for damage caused by the Company’s negligence or breach of Contract.

 

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21. WASTE & CLEANING

 

21.1 Unless otherwise agreed, the Client or Venue is responsible for providing suitable general waste facilities for waste generated by Event guests. Thos includes left over food, empty bottles and cups. 

 

21.2 The Company will remove or appropriately dispose of its own packaging and operational waste where reasonably practicable.

 

21.3 The Company will leave its principal working areas in a reasonably clean condition.

 

21.4 Additional waste removal or excessive cleaning not included within the booked Services may incur a reasonable additional charge where caused by the Client or Event.

 

21.5 Disposal arrangements may be varied where the Venue operates its own waste-management system.

 

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22. VENUE STYLING, DRAPING, LIGHTING & SOUND

 

22.1 Styling, draping, lighting and sound Services will be provided in accordance with the agreed specification.

 

22.2 Exact positioning may be adjusted where necessary because of Venue layout, safety, access or practical requirements.

 

22.3 The Client is responsible for obtaining any required Venue permission concerning fixings, draping, electrical Equipment, lighting or decorative installations.

 

22.4 The Company may refuse any installation that it reasonably considers unsafe, unlawful or likely to damage the Venue.

 

22.5 Electrical Equipment supplied by the Company will be maintained and used in accordance with applicable safety requirements.

 

22.6 The Client and guests must not interfere with electrical Equipment, cabling, sound systems or lighting installations.

 

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23. CCTV & BODY-WORN VIDEO

 

23.1 The Company may use CCTV or Body-Worn Video (“BWV”) at Events for legitimate purposes including staff and public safety, security, incident management and prevention or investigation of crime.

 

23.2 CCTV or BWV will only be used where the Company considers its use lawful, necessary and proportionate.

 

23.3 Appropriate signage, notices or other information will be used where required to inform individuals that recording is taking place.

 

23.4 BWV will not ordinarily be used for indiscriminate continuous recording. Staff may activate it in response to incidents, developing confrontations, safety concerns or other circumstances for which recording is justified.

 

23.5 Audio may be recorded where justified and supported by the Company’s data-protection procedures.

 

23.6 Recordings will be stored securely, access will be restricted and footage will only be retained for as long as reasonably necessary for the purpose for which it was recorded or where required for an incident, claim, investigation or legal obligation.

 

23.7 Footage may be disclosed to police, insurers, legal advisers, courts, regulators or other appropriate recipients where there is a lawful basis for disclosure.

 

23.8 Individuals may have rights in relation to footage containing their personal data. Requests will be handled in accordance with applicable data-protection law.

 

23.9 Further information should be provided in the Company’s Privacy Notice and CCTV/BWV policy.

 

ICO guidance specifically says organisations need transparency, a lawful basis, proportionate recording, secure storage and controlled access/disclosure; BWV also needs particular care because it is more intrusive. 

 

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24. PHOTOGRAPHY & MARKETING

 

24.1 The Company may photograph or film its bars, catering, styling and other work for its portfolio, website, social media and promotional material.

 

24.2 The Company will endeavour to focus promotional material on its Services, although guests may appear incidentally in Event photographs.

 

24.3 A Client who does not wish their Event to be used for non-essential marketing photography should notify the Company in writing before the Event.

 

24.4 Marketing photography is separate from CCTV/BWV used for security and safety purposes.

 

24.5 The Company will process identifiable images in accordance with applicable data-protection requirements.

 

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25. CONDUCT & ZERO TOLERANCE

 

25.1 The Company operates a zero-tolerance approach to violence, threats, harassment and abuse towards staff.

 

25.2 Staff may refuse service to any person behaving aggressively, abusively, dangerously or in a manner materially disrupting the Company’s Services.

 

25.3 Where behaviour presents an immediate safety risk, the Company may withdraw staff, suspend the affected Service, request Venue/security assistance or contact the emergency services.

 

25.4 Where the conduct of the Client or their guests causes a Service to be suspended or terminated, the Client may remain responsible for reasonable losses directly arising from that conduct.

 

25.5 The Company may report suspected criminal conduct and preserve relevant evidence.

 

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26. FIRST AID & EMERGENCIES

 

26.1 The Company will maintain appropriate workplace first-aid arrangements for its activities.

 

26.2 Some Company staff may hold first-aid qualifications; however, the Company does not provide a professional medical service unless specifically contracted to do so.

 

26.3 In an emergency, staff may provide reasonable assistance within their training and competence and may contact the emergency services.

 

26.4 Nothing in these Terms requires a member of staff to undertake treatment beyond their training or competence.

 

26.5 Serious incidents occurring within the Company’s working area should be reported to the Event Manager or senior Company representative as soon as practicable.

 

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27. CHANGES & POSTPONEMENT

 

27.1 Requests to materially change the booking must be made in writing.

 

27.2 Additional Services remain subject to availability and may incur additional charges.

 

27.3 A request to change the Event date is treated as a request to transfer the booking and is subject to availability.

 

27.4 The Company will make reasonable efforts to accommodate postponement but cannot guarantee that the new date will be available.

 

27.5 Where a transfer is accepted, reasonable non-recoverable costs already incurred and any agreed price difference applicable to the new Event may remain payable.

 

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28. CANCELLATION BY THE CLIENT

 

28.1 The Client may cancel by notifying the Company in writing.

 

28.2 Any cancellation charge or retained payment will reflect the Company’s reasonable losses resulting from cancellation, including work already performed, non-recoverable expenditure, committed staff or supplier costs and loss arising from the Event date having been reserved.

 

28.3 The Company will take reasonable steps to reduce its losses, including taking replacement work where reasonably possible.

 

28.4 A booking deposit may be retained towards reasonable cancellation losses where permitted by law.

 

28.5 Where substantial advance payments have been made, the Company will not retain more than its reasonable loss resulting from the cancellation.

 

28.6 Bespoke, personalised or specially purchased goods which cannot reasonably be reused or recovered may be charged where properly attributable to the Client’s booking.

 

28.7 Any applicable cancellation schedule specified on the Booking Form will form part of the Contract, subject always to applicable consumer law.

 

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29. TERMINATION BY THE COMPANY

 

29.1 The Company may terminate or suspend the Contract where the Client commits a serious or material breach.

 

29.2 Where the breach can reasonably be remedied, the Company will normally give the Client an opportunity to remedy it before terminating the Contract.

 

29.3 Immediate suspension or termination may occur where reasonably necessary because of:

 

a) Violence or credible threats;

b) Serious licensing breaches;

c) Illegal activity;

d) A serious safety risk;

e) Fraud; or

f) Conduct making continued performance unlawful or unsafe.

 

29.4 Where the Company terminates because of the Client’s material breach, the Client may remain responsible for the Company’s reasonable losses caused by that breach.

 

29.5 Where the Company cancels for a reason within its own reasonable control and the Client is not in breach, sums paid for Services not provided will be refunded, without affecting any further statutory rights.

 

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30. EVENTS BEYOND REASONABLE CONTROL

 

30.1 Neither party will be responsible for failure or delay caused by circumstances genuinely beyond their reasonable control.

 

30.2 Such circumstances may include severe weather, fire, flood, major transport disruption, Venue closure, utility failure, government restrictions, epidemic or pandemic measures, civil emergency or another comparable event.

 

30.3 The affected party must notify the other as soon as reasonably practicable.

 

30.4 The parties will, where practicable, consider reasonable alternatives including postponement or transfer.

 

30.5 If the Contract cannot proceed, any financial adjustment will take account of Services already supplied, reasonable non-recoverable costs and sums which can reasonably be recovered or avoided.

 

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31. LIABILITY & INSURANCE

 

31.1 The Company will maintain appropriate public and product liability insurance for its activities.

 

31.2 Evidence of current insurance may be requested.

 

31.3 The Company is responsible for loss or damage which is a reasonably foreseeable consequence of its breach of Contract or failure to exercise reasonable care and skill.

 

31.4 The Company is not responsible for losses caused by inaccurate information supplied by the Client, acts of the Venue or unrelated third parties, or circumstances outside the Company’s reasonable control.

 

31.5 Nothing in these Terms excludes or restricts liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or consumer rights which cannot lawfully be excluded.

 

31.6 Where the Client contracts wholly or mainly for business purposes, the Company will not be responsible for indirect or consequential commercial loss, loss of profit, revenue, opportunity or goodwill except where the law prevents such exclusion.

 

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32. COMPLAINTS & RECTIFICATION

 

32.1 If the Client becomes aware of a problem before or during the Event, they should notify the Event Manager or Company as soon as reasonably possible.

 

32.2 This allows the Company a reasonable opportunity to investigate and, where practicable, correct the problem during the Event.

 

32.3 Failure to report an issue immediately does not remove statutory rights.

 

32.4 Post-Event complaints should be submitted in writing with relevant photographs or other supporting information where available.

 

32.5 The Company will investigate complaints and respond within a reasonable period.

 

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33. DATA PROTECTION & UK GDPR

 

33.1 The Company will process personal data in accordance with applicable UK data-protection law, including the UK GDPR and Data Protection Act 2018.

 

33.2 Personal data may be processed where necessary to:

 

a) Manage enquiries and bookings;

b) Deliver Event Services;

c) Process payments;

d) Communicate with Clients and Venues;

e) Meet legal, licensing and regulatory obligations;

f) Handle incidents, complaints or insurance matters; and

g) Protect the Company’s legitimate business interests where lawful.

 

33.3 Information may be shared with venues, suppliers, contractors, payment providers, insurers, professional advisers, public authorities or law-enforcement bodies where necessary and supported by an appropriate lawful basis.

 

33.4 Personal information will be retained only for as long as reasonably necessary for its purpose and applicable legal, accounting or regulatory requirements.

 

33.5 Where consent is relied upon for optional direct marketing, that consent may be withdrawn.

 

33.6 Further information about personal-data processing should be provided in the Company’s Privacy Notice.

 

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34. VENUE HIRE & THIRD-PARTY SERVICES

 

34.1 Where the Company assists the Client with booking a Venue or independent third-party supplier, the Booking Form will identify whether the Company is acting as principal or merely as an intermediary.

 

34.2 Where the Company acts only as an intermediary, the third party remains responsible for the services it independently provides.

 

34.3 The Company will pass relevant booking information to the Venue or supplier where necessary.

 

34.4 Where a third party changes or cancels its service, the Company will provide reasonable assistance to the Client but cannot accept responsibility for matters legally attributable solely to that independent third party.

 

34.5 Nothing in this section removes responsibility which the Company itself has under the Contract or applicable law.

 

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35. GENERAL TERMS

 

35.1 If any provision of these Terms is found unlawful or unenforceable, the remaining provisions will continue to apply.

 

35.2 A delay in enforcing a contractual right does not amount to a waiver of that right.

 

35.3 Material notices concerning cancellation, postponement, complaints or changes should be made in writing.

 

35.4 The Contract is between the Company and the Client. No other person acquires a contractual right merely by attending the Event.

 

35.5 The Company may update its standard Terms & Conditions for future bookings.

 

35.6 The version applying to an existing confirmed booking will not be retrospectively replaced to the Client’s disadvantage without agreement, except where a change is required by law.

 

35.7 Headings are included for convenience and do not alter the meaning of the clauses.

 

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36. GOVERNING LAW & JURISDICTION

 

36.1 These Terms & Conditions and the Contract are governed by the law of England and Wales.

 

36.2 The courts of England and Wales will have jurisdiction, subject to any mandatory rights a consumer resident elsewhere in the United Kingdom has to bring proceedings in their home jurisdiction.

 

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37. CLIENT CONFIRMATION

 

37.1 By signing the Booking Form, expressly accepting the booking, or becoming bound in accordance with Section 2, the Client confirms that they have been provided with these Terms & Conditions and have had a reasonable opportunity to read them.

 

37.2 The Client should raise any question concerning these Terms before confirming the booking.

 

37.3 Nothing in these Terms affects the Client’s statutory rights.

 

END OF CONDITIONS

 

 

 

If you have any questions, please ask before signing your booking form.