Our Terms and Policies
Terms and Conditions
Definition of Terms
The Company: Your Events Group (Including Your Bar & Grill, as a subsidiary company)
The Booking Form: A written document confirming the time, date and location of the booking. This document includes, but does not limit, the services the client has booked. This document is only valid once the client named on the form has signed the document.
The Client: The Person, Company or Group named on the Booking Form.
The Contract: The agreement entered into between the client and the company, adhering to the booking form and these Terms and Conditions.
The Equipment: Any property belonging to the Company.
The Event: The occasion the Company is supplying the services for ie. A Wedding Reception.
The Contract
1.1 - All verbal bookings will be confirmed in writing to the client, on the booking form, at minimum confirming the dates, times and location of the booking.
1.2 - The booking is not confirmed until written acceptance of the booking form is received back from the client with the stated deposit. Once the deposit is received and the booking form is signed, the contract is entered between the client and the company.
1.3 - The client agrees to be governed by these Terms and Conditions.
Bar & Catering Location
2.1 - The location of the bar/catering service where possible will be the decision of the client. However, the company will have the final say, where logistics and Health & Safety requirements need to be met.
2.2 - The Venue & Location within the venue must be risk assessed by the company, to allow safe operation of the services.
2.3 - The location of the bar, must comply with The Licensing Act 2003 and any Temporary Event Notices Terms.
Deposits
3.1 - When booking the companies services, a deposit must be placed prior to the client’s events being confirmed. The amount of deposit required will be on the booking form.
3.2 - The client’s deposit will be returned within 14 after the event, where no breach of the Terms and Conditions take place and where the deposit has not been used else where by the client.
3.3 - The client’s deposit will not be returned if any of the following circumstances take place.
a) The event is under-attended, the company requires a minimum of 80 adult guests.
b) The client or their guests bring any beverages (soft or alcoholic) into the event/venue, with the acceptation of water.
c) If any of the companies equipment is damaged by either the client or the client’s guests.
d) If the times of the events are shortened from the agreed times on the booking form.
e) To clear any outstanding tabs not paid by the client or the client’s guests.
f) The Event is canceled (See 18.1 to 18.5).
g) A considerable breach of any of these terms and conditions.
Licensing
4.1 - The company will ensure the correct licensing is in place in good time prior to the event.
4.2 - Where the venue does not hold the correct license, the company will apply for a Temporary Event Notice (TEN’s), through the local authority.
4.3 - In the very unlikely event that a TEN’s application is rejected, the client will receive a full refund of the deposit and the contact between the client and company will be terminated.
4.4 - Where the TEN’s license is granted, a member of the companies staff will be appointed the licensed holder, making them the licensee for the duration of the event.
4.5 - In the absence of the licensee, a Designated Premises Supervisor (DPS) will be appointed.
4.6 - The client will be charged £21.00 for any TEN’s application this will be taken from the client’s deposit, or added to the client’s invoice.
4.7 - The licensee or DPS will have the final say for any legal decision affecting the license at the event.
4.8 - The company will only act within the licensing terms and in accordance with the Licensing Act 2003. Any bribery or pressure from the Client or the Clients guests will be reported to the companies CEO and a decision to report this to the local authorities will be considered.
4.9 - Due to licensing laws, no guests or the client themselves shall be allowed to bring alcohol in the event/venue, unless agreed in writing prior to the event date (see 4.10).
4.10 - Where the client wish to provide their own drink, such a welcome drinks, the company must agree to this in writing prior to the event date. It is likely the security deposit will be increased to £500.
Access
5.1 - Access to the venue must be risk assessed prior to setting up any equipment.
5.2 - The client must declare prior to entering into this contact if the venue has any of the following restrictions:
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Stairs (more than two steps up)
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Narrow Doors
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No parking and/or road parking
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Public Property
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Lift only access
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Off-road only access
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Height restrictions
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If the unloading area is more than 25 meters away from the area the company is to operate from
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Any other restrictions
5.3 - The company will carry out a site visit if any of the above restrictions are declared. This will allow the company to risk assess the restriction and give approval prior to the client booking.
5.4 - In the very unlikely event the company arrives at the event and access restrictions are undeclared making the events inaccessible, the client will lose their deposit and expenses from the paid invoice.
Operating Times
6.1 - The times in which the company will operate its services will be stated on the booking form.
6.2 - If the client requires the times to change, this must be made in writing to the company. The decision of the company will be in writing and a new booking form will need to be signed by the client.
6.3 - The company will require set up time prior to the event start time. This will be agreed in writing to the client 1 week prior to the event date.
6.4 - Where the event is under-attended or guests leave early, the company reserve the right to stop serving and pack the equipment away.
6.5 - Where the times of operation are shortened through no fault of the company, the client’s deposit may be withheld.
6.6 - The company will only act within the licensing terms and in accordance with the Licensing Act 2003. Any bribery or pressure from the Client or the Client’s guests will be reported to the companies CEO and a decision to report this to the local authorities will be considered.
CCTV
7.1 - Where possible all bars will be covered by CCTV.
7.2 - CCTV will record audio and visual footage of staff, guests and members of the public.
7.3 - CCTV will only ever cover areas where the companies service is operating.
7.4 - All CCTV footage is password protected, with only the CEO and data protection officer having access.
7.5 - In the event a CCTV review of an incident is required, this will only take place at the companies office by the CEO or data protection officer. Unless immediate review is required at the venue for a serious incident.
7.6 - The client of members of the public will never have access to any footage from the companies CCTV.
7.7 - In the event the police require a copy of a recorded incident from the companies CCTV, this must be made in writing with a signed Section 29 form from the Data Protection Act 1988. This allows exemptions for the processing of personal data.
7.8 - In the interest of saving life or limb, the company will immediately release any CCTV footage to the police, without the need of a Section 29 Form.
7.9 - In some circumstances, staff will wear Body Worn Video Cameras (BWV) which record audio and visual footage from the staff’s perspective.
The Clients Responsibilities
8.1 - The client is responsible for meeting the minimum & maximum guest requirements, as agreed on the booking form.
8.2 - Where there is no mains drinking water access the client is responsible for providing tap water for their guests.
8.3 - The Client is responsible for all guests at the event.
8.4 - The client is responsible for ensuring these terms and conditions are adhered to at all times.
8.5 - The client is responsible for ensuring there is enough room at the venue, to allow the company to operate its services safely.
8.6 - The client is responsible for ensuring there is adequate power and sockets for the company to operate safely at the event.
8.7 - The client is responsible for the removal of waste at the event (see section 9.1 to 9.6).
8.8 - The client is responsible for ensuring the event has suitable a insurance cover.
8.9 - The client is responsible for ensuring that no alcoholic or non-alcoholic drinks are on site by themselves of their guests.
Waste
9.1 - The client is responsible for the removal of all waste generated by guests unless agreed otherwise in writing.
9.2 - All waste sold and/or exchanged from the bar/catering service will be the responsibility of the client ie. beer bottles, plastics etc.
9.3 - Any waste produced from packaging by the company, will be removed by the company.
9.4 - The client is responsible for ensuring bins are provided for the guest’s waste, and a designated area for full bin bags to be placed.
9.5 - The company will provide a sharps container for any needles and broken glass.
9.6 - The company will provide a clinical waste sack for any clinical waste.
Photos, Videos and Advertising
10.1 - The company may take photos or videos of the client’s event, these may be used for:
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Company Website
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Company Facebook, Twitter or Instagram
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Public Adverts
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Company and/or wedding event magazine
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Leaflets, cards, stationery
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Third-party adverts
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Any other form of advertising
10.2 - These photos/videos may include guests and members of the public.
10.3 - If the client does not wish for their event to be photographed or recorded (with the exception of CCTV) this client must put this request in writing prior to the event.
Receptacles
11.1 - The company will use plastic receptacles for all mobile bars as standard. This is with the exception of bottles beers, wine and Prosecco.
11.2 - If the client requires glass receptacles, this request must be made in writing. The company will make its response in writing.
11.3 - Where a TEN’s is required, a stipulation is often no glass receptacles, in the event, the company cannot use glass receptacles, even if the client has requested them.
Zero Tolerance
12.1 - The company holds a strict zero-tolerance policy, aimed to protect staff, the public and the companies equipment.
12.2 - Anyone found being aggressive, passive-aggressive, abusive (either physical or verbal) will be refused service, and the licensee or DPS will escort them off the licensed premises.
12.3 - Anyone who continues to cause alarm and distress through their actions to either staff or guests will result in the emergency services being called on 999 and the incident will likely be recorded on CCTV and BWV’s.
12.4 - Anyone who causes physical harm to staff and/or equipment will be detained under common law until the emergency services arrive.
12.5 - The company will pursue in full respect of the law, any physical harm to the company staff and/or equipment.
Commission from Sales
13.1 - The client is entitled to commission from the bar sales if agreed on the booking form.
13.2 - The commission will not be granted if any of the following points take place:
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The event does not reach or exceed 120 guests.
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The times of the event is shortened from the times agreed on the booking form.
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Any of the companies Terms and Conditions are breached by the client.
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The company could not carry out its full service due to actions of the client.
13.3 - Commission amount will remind the decision of the company.
13.4 - Commission will be paid via BACS within 30 days after the event.
13.5 - Commission is based on profit, not overall takings.
13.6 - Commission entitlement cannot be granted if the client has booked any package deal, 50% discount on catering and any other offer.
13.7 - The commission structure is based on the following breakdown:
Bar Profit/Clients Percentage of Profits
£0 - £500/1%
£501 - £750/3%
£751 - £950/5%
£951 - £1200/8%
£1201 - £1500/10%
£1501 or more/15%
First Aid
14.1 - The company will ensure there is a first aid kit at the event.
14.2 - Where possible the company will have an Automatic External Defibrillator (AED) available.
14.3 - Any injuries should be reported to the event manager.
14.4 - The companies staff will always act in the patient’s best interest, however, they are not trained medical professionals, and will always be protected by the good samaritan law.
Stock
15.1 - An adequate amount of stock will be available at the event. This will be calculated by the minimum and maximum guest numbers the client declared on the booking form.
15.2 - Prices of all stock remain the decision of the company. Prices will clearly be displayed on menus and notice boards.
15.3 - If the client requires an item to be stocked, this must be made in writing 2 weeks prior to the event date.
15.4 - All stock is subject to availability.
Insurance
16.1 - The company will always ensure the correct liability insurance is in place.
16.2 - The company will always ensure they are insured to a minimum of £10,000,000 (Ten million pounds)
16.3 - If a claim is made against the company, it strictly remains between the individual and the companies insurance provider.
16.4 - A copy of the companies liability insurance, can be requested in writing.
Venue Hire
17.1 - Where the client hires a venue advertised by the company, the dates and times of the hire will be on the booking form.
17.2 - The company act as an agent between the client and the venue.
17.3 - The company will invoice the client for the venue hire, and pass the payment (minus any commission fees) to the venue owner.
17.4 - Once the booking has been made for the venue and the deposit/payment has been sent, the company will pass any relevant client detail to the venue owner.
17.5 - In the event the venue cancels or amends the client’s booking, the company will pass this information to the client. The company will assist the client in choosing new dates.
17.6 - If there are any discrepancies with the venue, the company holds no responsibility and the client and venue owner will need to sort a resolution directly.
Termination of Contract
18.1 - The company withholds the right to terminate the contract, in the event a breach of these terms and conditions takes place.
18.2 - Should the client wish to terminate the contract, all deposits will be lost.
18.3 - Should the client terminate the contract two months prior to the event date, full payment of any invoice will be lost.
18.4 - The contract will be terminated once the event is completed and all invoices and payments due are made in full.
18.5 - Once the client pays the deposit and signs the booking form, the contract is entered into between the client and the company. The client reserves the right to a 14 day ‘cooling-off’ period to terminate the contract. If this is actioned, a full refund of the deposit will be made.
Changes to the Terms and Conditions
19.1 - The company reserved the right to update and amend these terms and conditions at any time.
19.2 - Should the company update or amend these terms and conditions, the client will be issued the new terms and conditions in writing.
Governing Law
20.1 - Contracts and these terms and conditions are governed and constructed in accordance with the laws of Great Britain. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England.
Transparency
21.1 - Where the client is unclear on any of these terms and conditions, they must contact the company in writing asking for a clear explanation, prior to signing the booking form.
21.2 - The client must ensure they have a good understanding of all terms and conditions before accepting them.
21.3 - The Client can contact the company on any of the following communication routes to ask questions relating to these terms and conditions:
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By Phone (01843 310314)
b) By Email (enquiries@youreventsgroup.co.uk)
c) By text (0796 4281 323)
d) Facebook Messenger (www.facebook.com/youreventsgroupuk)
e) By Post (Your Events Group, 67 Maple Leaf, Manston Business Park, Ramsgate, Kent, CT12 5GD)
f) In Person (Your Events Group, 67 Maple Leaf, Manston Business Park, Ramsgate, Kent, CT12 5GD)
21.4 - Should the client sign the booking form and does not contact the company with any questions about these terms and conditions, it will be assumed the client has a clear understanding of the whole of these terms and conditions.
Licensing Objectives Policy
As a responsible operator, we are fully committed to upholding the four licensing objectives as set out in the Licensing Act 2003, as well as complying with all relevant legislation, including the Terrorism (Protection of Premises) Act 2025. We strive to ensure that all events are run safely, legally, and with minimal impact on the local community.
The Prevention of Crime and Disorder
We take the prevention of crime and disorder very seriously and adopt a proactive approach to identifying and mitigating risk. We do not allow guests to consume alcohol to the point of clear intoxication, as this increases the likelihood of them either becoming a victim of crime or committing one themselves. All drinks are served in plastic containers to remove the risk of injury caused by broken glass or glass being used as a weapon. Bottles are not handed out to guests. All staff are trained to recognise individuals who may pose a risk or be vulnerable to crime, and any concerns are escalated immediately to a manager, who will assess the situation and take appropriate action. Managers wear body-worn video cameras when dealing with any potentially disorderly or high-risk incidents to ensure transparency and safety. In line with the Terrorism (Protection of Premises) Act 2025, we also implement proportionate protective security measures and ensure all staff are briefed and aware of relevant protocols.
Public Safety
The safety of our guests, staff, and the wider public is paramount. Prior to each event, we carry out detailed risk assessments covering all operational and safety aspects. Alcohol affects individuals in different ways, which is why we closely monitor guests throughout the event. If a guest shows signs of intoxication, they will not be served any further alcohol and their welfare will be monitored. Drinks are always served in plastic containers to eliminate the risk of injury from broken glass. All managers, including myself, are trained in first aid, and each event is equipped with a comprehensive first aid kit that includes an Automated External Defibrillator (AED). Our team also receives training in crowd management, helping to prevent incidents and ensure that all guests can enjoy the event in a safe and well-managed environment.
The Prevention of Public Nuisance
We understand that public nuisance can often occur during or after events, particularly when guests are leaving the premises. While we do not allow guests to become excessively intoxicated or disruptive, we have additional measures in place to help reduce nuisance further. For example, we hand out lollipops at the end of the event to encourage quieter dispersal, as this proven technique reduces noise by keeping guests engaged and less likely to shout or cause disruption. Although we do not supply amplified music ourselves, we work closely with clients and external suppliers to ensure that sound levels are appropriate and unlikely to disturb nearby residents. Throughout the event, we remain aware of noise levels and the condition of the surrounding area to ensure that our operations do not negatively impact the local community.
The Protection of Children from Harm
Safeguarding children is a top priority and we operate a strict underage alcohol prevention policy. All staff are trained to challenge and request photographic identification from anyone who appears under the age of 25, in line with the Challenge 25 policy. We also ensure that staff are trained to identify signs of harm, neglect, or proxy purchasing. Any adult suspected of attempting to purchase alcohol on behalf of a minor will be refused service and reminded of the relevant legislation. If any child is believed to be at risk while attending an event, staff will escalate the situation appropriately, including informing relevant authorities if required.
This policy is reviewed regularly to ensure compliance with current legislation, best practices, and guidance from local authorities.
Terrorism Protection of Premises Act 2025 — Policy and Procedure
Effective Date: 3rd April 2025
1. Purpose
This policy outlines the terrorism protection measures implemented by Your Events Group in accordance with the Terrorism Protection of Premises Act 2025 (Martyn’s Law). The aim is to ensure proportionate preparedness and response to potential terrorism threats at all venues where we operate.
2. Scope
This policy applies to all events where Your Events Group provides services, including but not limited to mobile bars and catering. Venues typically include private residences, gardens, village halls, and temporary outdoor event spaces.
3. Policy Statement
Your Events Group is committed to ensuring the safety of all attendees, staff, and partners at our events. We recognise the importance of terrorism preparedness and adopt a proportionate approach appropriate to the size, scale, and nature of each venue.
We will assess the risks, train our staff, and maintain readiness to respond to incidents. Our approach aligns with legal requirements and best practices outlined in Martyn’s Law.
4. Responsibilities
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Policy Owner: Ensures this policy is reviewed annually and reflects current legislation.
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Event Manager: Responsible for completing the terrorism risk assessment for each event and ensuring all mitigation measures are in place.
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All Staff and Contractors: Must complete required training and follow all emergency procedures.
5. Risk Assessment Procedure
For each event, the following process must be followed:
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Venue Evaluation: A site-specific review is carried out considering access, crowd size, visibility, and event type.
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Threat Identification: Assessment of likely threats (e.g., hostile vehicle, suspicious items, lone attacker).
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Risk Rating: Evaluate likelihood vs. impact to prioritise measures.
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Control Measures: Implement practical solutions such as:
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Clear staff roles
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Secure storage of equipment
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Defined emergency exit routes
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Documentation: Complete and store a Terrorism Risk Assessment for each event.
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Review: Update assessments as needed during setup or in response to intelligence.
6. Staff Training
All operational staff must complete:
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ACT Awareness e-Learning
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Venue-specific terrorism briefing prior to the event
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Refresher training annually
All event managers must:
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Be familiar with the Terrorism Protection of Premises Act
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Understand the chain of communication in an emergency
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Have working knowledge of trauma response and AED usage
7. On-Site Resources
At every event:
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A First Aid trained Manager is present and located behind the bar area
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A Trauma Kit is accessible and regularly maintained
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An AED (Automated External Defibrillator) is available
8. Emergency Response Plan
Every event will follow the “Run, Hide, Tell” principle, with these additions:
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Staff instructed to guide attendees to safety when safe to do so
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Designated Emergency Assembly Point documented on the site plan
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Event Manager to contact Emergency Services and follow their directions
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Post-incident debrief and welfare checks for staff and affected guests
9. Communications & Coordination
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A staff radio or phone communication system is maintained throughout the event
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The Event Manager will liaise with venue owners and local authorities where relevant
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Any intelligence or security concerns must be reported immediately to the Event Manager and logged
10. Review & Continuous Improvement
This policy will be reviewed annually, or sooner in response to:
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Changes in legislation or official guidance
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Learnings from incident responses
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Feedback from staff or stakeholders
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All updates will be documented and communicated to relevant team members.